All documentation
Fidiora encrypts data in transit and at rest, isolates each account, and applies least-privilege access internally. Your data is never sold or used to train third-party models. Content sent to model providers is used only to generate your responses. You can export or delete your data at any time.
Your data is yours
Fidiora never sells your data and never uses your conversations or customer data to train third-party AI models. You can export or delete your data at any time. These commitments apply on every plan.
How data is protected
- Encryption. All traffic is encrypted with TLS. Stored data is encrypted at rest. Secrets and keys are managed, not hard-coded.
- Isolation. Customer data is separated so one account cannot access another's.
- Least-privilege access. Fidiora staff only reach what they need to support you.
- Reliability. Continuous monitoring and regular backups. Live uptime and incident history are on the status page.
AI and your content
Fidiora answers using the help docs, website, and past tickets you connect. Content sent to model providers is used only to generate a response for your account, not to train their models. Because answers are grounded in your content and cite it, you can always see where an answer came from. See grounding and the privacy policy.
Practical data hygiene
The AI answers from what you connect, so be deliberate about it:
- Connect public help content first. Review past tickets before connecting them, and leave out anything you would not want quoted to a customer.
- Do not put secrets, credentials, or internal-only notes in connected sources.
- Route security reports and data requests to a person by rule. See Automation rules.
- Limit who can change knowledge sources and rules. See Team and permissions.
Export or delete your data
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Decide what you need
Decide whether you need an export of conversations and records, deletion of specific data, or both.
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Request an export
Ask the Fidiora team at support@fidiora.com for an export of the data you need. Your data is yours to take with you.
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Request deletion
Ask for deletion of the data you no longer want held. Confirm the scope in writing so everyone agrees on what was removed.
Enterprise and compliance
Enterprise plans add SSO and SAML, role-based access, audit logs, and custom data residency. Fidiora aligns its practices with recognized security standards and shares details and documentation under NDA. Confirm current certifications and reports with the team before launch. To report a vulnerability, email security@fidiora.com. For the questions to ask any vendor, see AI support security questions.