Status
System status
Components
AI Resolution EngineAnswering and resolving customer questions
99.98% uptime Operational
Chat WidgetOn-site customer chat
99.99% uptime Operational
Shared Inbox & PipelineAgent workspace and routing
99.97% uptime Operational
Lead CaptureIntent detection and sales routing
99.99% uptime Operational
Rule EngineCustomer segmentation and routing rules
99.98% uptime Operational
Dashboard & APIWeb app, analytics, and public API
99.96% uptime Operational
Uptime, last 90 days
90 days ago Today
Incident history
May 12, 2026 · resolved
Brief elevated latency on the dashboard
Some users saw slower dashboard loads for about 18 minutes. The chat widget and AI resolution were unaffected. Root cause was a database connection pool limit, since raised.
April 21, 2026 · resolved
Delayed lead routing notifications
Lead capture worked normally, but Slack and email notifications were delayed by up to 10 minutes. We added redundancy to the notification queue.
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