25 words
Social posts, bylines, event listings
Fidiora is an AI-native customer support platform that resolves questions with cited answers, captures leads in the same chat, and routes everything else to humans.
Press kit
Media and press
Facts, boilerplate copy, logos and brand guidelines for writing about Fidiora. Everything here is free to use in coverage of Fidiora.
ZIP, 10 files: every logo in SVG and transparent PNG. Press inquiries: media@fidiora.com
Fidiora at a glance
The facts we stand behind. Please check anything not listed here with us before publishing.
- Company
- Fidiora
- Category
- AI-native customer support platform
- What it does
- Resolves customer questions with AI grounded in a company's own help docs, website and past tickets, with cited sources. Captures and qualifies leads inside the same chat. Routes everything else to human agents with full context.
- Core capabilities
- AI chat that resolves, lead capture, a drag-and-drop pipeline and a no-code rule engine.
- Setup
- Live in under an hour, with no engineers. Works alongside an existing helpdesk, so there is no migration.
- Pricing
- $0.69 per genuine resolution for the first 1,000 each month, $0.45 for every one after that, applied automatically. No seat fees. Monthly spend caps.
- Never billed
- Handoffs to humans, abandoned chats and silent timeouts.
- Data
- Customer data is never sold or used to train third-party models.
- Brand promise
- Resolve, don't deflect.
- Tagline
- Support that pays for itself.
About Fidiora, in three lengths
Use the version that fits your space. Copy it as written, or trim from the end.
50 words
Directory listings, short articles
Fidiora is an AI-native customer support platform. Its AI resolves questions using a company's own help docs, website and past tickets, with cited sources. The same chat captures and qualifies leads, and everything else goes to human agents with full context. Teams go live in under an hour, without engineers.
100 words
Press releases, feature stories
Fidiora is an AI-native customer support platform built on one promise: resolve, don't deflect. Its AI answers customer questions using a company's own help docs, website and past tickets, with cited sources, and hands everything else to human agents with full context. The same chat captures and qualifies leads, while a drag-and-drop pipeline and no-code rule engine let teams route work themselves. Fidiora goes live in under an hour, with no engineers, alongside an existing helpdesk. Pricing is $0.69 per genuine resolution for the first 1,000 each month and $0.45 after that, with no seat fees. Learn more at fidiora.com.
Press releases
Our first announcements will be published here
Want them as they go out, or working on a story now? Email the press team and we will get back to you.
Logo downloads
The logo is the red mark plus the Fidiora wordmark. Use SVG wherever you can. PNGs have transparent backgrounds.
Clear space and minimum size
Give the logo room. Keep everything else out of the clear space on every side.
Minimum size
100 px / 30 mm
Full logo, width
16 px / 6 mm
Mark alone, width
Below these sizes the strokes inside the mark close up. Use the mark alone when the space is square or very small.
Do
Don't
Color palette
A Swiss palette: mostly black and white, with Fidiora Red as the signal. Click a swatch to copy its HEX value.
Fidiora Red
- HEX
- RGB
The mark, primary buttons, links, highlights and section accents. Use sparingly, as the signal.
Black
- HEX
- RGB
Body text, headlines, rules and borders, and the background of dark sections.
White
- HEX
- RGB
Page background, the strokes inside the mark, and text on red or black.
Light Grey
- HEX
- RGB
Alternate section backgrounds and quiet panels behind content.
Cool Grey
- HEX
- RGB
Secondary and muted text on dark backgrounds, and supporting detail.
Deep Blue
- HEX
- RGB
Secondary accent for tags, chips and lead details in product visuals. Never in the logo.
One typeface, used with discipline
Helvetica Neue, falling back to Helvetica and Arial. Bold, tight headlines. Plain, readable body text.
Headline, bold, tracking -0.03em
Resolve, don't deflect.
Subhead, bold, tracking -0.01em
Support that pays for itself.
Body, regular, 1.55 line height
Fidiora answers customer questions with AI grounded in your own help docs, website and past tickets, and routes everything else to your team with full context.
Label, bold, uppercase, tracking 0.22em
Human in the loop
Font stack
"Helvetica Neue", Helvetica, Arial, sans-serif Writing the name
One word, capital F, lowercase after that. The company and the product share the name.
Write
- FidioraThe company and the product
- fidiora.comThe company website, lowercase as a URL
- Fidiora's AIPossessive, when describing what the product does
Avoid
FIDIORAAll caps, except where a layout sets every label in capsFidiora.aiNot our name or our domainFidiOra, Fidiora AI, FidoraAltered spellings or added words
Screenshots and product imagery
We prepare product screenshots for each story, so they show current features and contain no real customer data. Request product screenshots by email: tell us your publication, the angle of your story and your deadline.