AI answers from your docs
Fidiora resolves questions from your help center, website, and past tickets, and cites the source of every answer.
Documentation
Fidiora documentation
Fidiora is an AI-native support platform that resolves customer questions from your own content, captures leads, and routes everything else to your team. These docs show how to set it up, run it with humans in the loop, and measure what it actually resolves.
The human-in-the-loop model
AI on the front line. People in charge.
Humans handle judgement
Requests for a person, low confidence, sensitive topics, frustration, and VIP rules hand off instantly with full context.
Your team stays in control
Plain-language rules, live takeover, and a weekly review of AI conversations. Fix the source doc and the AI improves.
Handoffs to humans are always free, and you pay only for genuine resolutions: $0.69 each, dropping to $0.45 for every resolution above 1,000 a month. Read Human in the loop for how teams keep control, and How Fidiora works for what happens inside a conversation.
Get started
Getting started with Fidiora Go live with Fidiora in under an hour: create an account, connect help docs, set handoff rules, test real questions, install the widget, and set a cap. Going-live checklist A pre-launch checklist for Fidiora: content, handoff rules, testing on real questions, widget placement, spend cap, team readiness, and first-week review.
How it works
How Fidiora works How Fidiora resolves support questions from your own docs, hands off to humans with full context, captures leads, and routes work by rules your team owns. Connect knowledge sources How to connect your help center, website, and past tickets to Fidiora, pick the right first source, keep content in sync, and fix gaps behind bad answers. The support pipeline How the Fidiora drag-and-drop pipeline works: build stages and custom statuses that match your workflow and see AI and human work on one shared board. Lead capture How Fidiora spots buying intent in support conversations, qualifies leads inside the same chat, and routes them to sales with the full transcript attached.
Channels
Install the chat widget Install the Fidiora chat widget: copy the snippet from the portal, paste it before the closing body tag, choose where it shows, and test it before launch. Email and other channels How Fidiora works across web chat, email, and messaging channels, with one history per customer, and how to add channels one at a time without losing control. Integrations overview How Fidiora works alongside your helpdesk, CRM, team chat, and automation tools through API, webhooks, and Zapier, with no migration and no engineering project.
Automation and humans
Human in the loop: AI support with your team in control Run AI support with humans in control: handoff triggers, forced routing, live takeover, weekly review, fixing source docs, and an AI-first escalation matrix. Automation rules Use the Fidiora no-code rule engine to segment customers, route and prioritize conversations, force human handoff on sensitive topics, and capture leads.
Billing and reporting
Resolutions and billing How Fidiora billing works: $0.69 per genuine resolution, $0.45 above 1,000 a month, no seat fees, free handoffs, no charge for abandoned chats, and monthly spend caps you control. Analytics and quality The metrics to watch in Fidiora: resolution rate, handoff quality, response time, and content gaps, plus a weekly review that keeps AI answers accurate.
Admin and security
Team and permissions Add your whole team to Fidiora with unlimited seats and no seat fees, decide who can change rules and sources, and use SSO and audit logs on enterprise. Data and security How Fidiora handles your data: encryption in transit and at rest, tenant isolation, never sold or used to train third-party models, export or delete anytime. Troubleshooting Fix common Fidiora issues: too many "I don't know" answers, wrong or outdated answers, too many handoffs, a missing widget, or a higher bill than expected.
Need help that is not covered here? Email support@fidiora.com. Pricing details are on the pricing page.
Get Started
Go live in under an hour.
Connect your docs, set your handoff rules, and keep your team in control. No seat fees, and handoffs are always free.
No credit card · Live in under an hour · Read the setup guide