The invoice you can't predict
Seat fees, AI add-ons, channel charges, the "cheap" plan triples by month-end, and nobody can explain the line items.
AI Support · Minus the Mess Support that
Support that
pays for itself.
Fidiora resolves customer questions, captures new leads, and routes the rest to your team, live in an hour, with no seat fees and no surprise invoices. You only pay when a ticket is genuinely resolved.
No credit card · Live in under an hour
Live in under an hour No seat fees Only pay for real resolutions Your data stays yours Live in under an hour No seat fees Only pay for real resolutions Your data stays yours
Support tools got complicated.
Your invoice got scary.
The category bolted on fee after fee and called it progress. Here's what it actually feels like to run support today.
The setup that needs an engineer
Weeks of integration work, a kickoff call, a solutions architect, all before your AI answers a single question.
The bot that dodges, not solves
Customers get stuck in deflection loops, never reach a human, and leave frustrated. "Did that answer your question?", no.
02 / 06
A Better Way
One clean platform. Honest pricing. Zero busywork.
Fidiora is the support tool that doesn't need a manual. Clean enough to launch in an hour, priced so honestly there's nothing to decode, built so the same AI that resolves tickets also grows revenue, all configured by your CX team, no developer required.
Signup to first resolution
in three steps
1
Connect your knowledge
Point Fidiora at your help docs, website, and past tickets. It learns your product and your voice. No code, no migration.
2
Set your rules
Use the visual pipeline and rule engine to decide what AI handles, who gets escalated, and how leads are captured, in plain language.
3
Go live, pay for wins
Fidiora resolves what it can, captures leads, and hands the rest to your team with full context. You're billed only for genuine resolutions.
Resolve, capture, and route,
in one place
Four pillars do the heavy lifting. Everything else you'd expect is included, no add-ons.
AI chat that actually resolves
Answers customers on your site 24/7, grounded in your content, with graceful human handoff the moment it's needed. No loops, no dead ends.
Turn conversations into pipeline
The same chat spots buying intent, qualifies, and captures leads while it supports. Support becomes a growth channel, not a cost line.
A pipeline you can shape
Drag-and-drop stages, custom statuses, and routing that match how your team actually works, not how a vendor thinks you should.
A rule engine that knows your customers
Identify customer type, free vs. paid, region, plan, VIP, and route, prioritize, and respond accordingly. No developer required.
Everything you'd expect, too. Shared inbox · Tickets · Tags · SLAs · Macros · Multichannel · Analytics Explore the Product
Resolve, Don't Deflect
We only get paid when your customer is actually helped.
Most AI support tools profit from deflection, closing the chat counts as a "win" whether or not the customer got an answer. We think that's backwards. Fidiora's incentive is the same as yours: a real resolution.
- No billing for silence. We never charge for assumed or abandoned resolutions.
- Human handoffs are always free. Escalating to your team never costs a cent.
- Set a spend cap. Pick a monthly ceiling and the bill can never surprise you.
Trusted by teams
who run support
Enterprise teams use Fidiora to resolve faster, capture pipeline, and keep the bill predictable.
”
We were live the same afternoon, no engineers, no migration. Fidiora now resolves the bulk of our inbound on its own, and the bill is finally something I can predict.
G
Gracker.AI
”
The handoffs are seamless and we only pay when a customer is actually helped. It changed how we think about support economics, it pays for itself.
M
MojoAuth
”
No seat fees and no add-on stacking meant we could put the whole team on it from day one. Setup that used to take weeks took us under an hour.
S
SSOJet
”
The same chat that answers questions captures real, qualified leads for sales. Support quietly became one of our best growth channels.
V
Voksha
”
Our CX team configures routing and rules themselves, in plain language. No dev tickets, no waiting on a sprint, we just ship the change.
L
LogicBalls
One model: per resolution.
Volume just makes it cheaper.
The first 1,000 resolutions each month are $0.69. Every one after that is $0.45, automatically. No seats, no add-ons, the whole platform at every volume.
Starter First 1,000 resolutions each billing month
$0.69 / resolution
Where every account starts. Pay only for genuine resolutions, with no minimum and no contract.
- Unlimited seats & agents
- AI chat + free human handoff
- All channels
- Pipeline + rule engine
- Lead capture
- Analytics & spend caps
Automatic Growth Every resolution after 1,000 in a month
$0.45 / resolution
Applied automatically from resolution 1,001 each billing month. Nothing to switch on, no contract, and the bill never jumps at the line.
- Everything in Starter
- Lower rate kicks in by itself
- Only resolutions past 1,000 move to $0.45
- Count resets every billing month
- Spend cap still applies
Enterprise High volume and advanced security
Custom
Custom volume pricing, SSO, audit logs and a dedicated partner. Book a demo by email.
- Everything in Growth
- SSO & SAML
- Role-based access & audit logs
- Custom data residency
- SLA guarantees
- Dedicated support & onboarding
Example: 3,000 resolutions in a month = 1,000 × $0.69 + 2,000 × $0.45 = $1,590, about $0.53 each. Try your own numbers in the cost estimator.
FAQ
The things buyers actually ask.
What counts as a resolution, and what doesn't?
A resolution is when Fidiora answers a customer's question and their issue is actually closed out, not when a chat is abandoned or silently timed out. We never bill for assumed resolutions, and human handoffs are always free. Read the full plain-English definition on the How we define a resolution page.
What if the AI can't help?
It hands off to your team instantly, with the full conversation and customer context attached, and that handoff is free. Fidiora escalates gracefully the moment it's the right call, never trapping a customer in a loop.
How is this cheaper than Intercom?
No per-seat fees, no separate AI/Copilot add-on, no channel charges. You pay per genuine resolution, $0.69 for the first 1,000 each month and $0.45 after that; everything else is included. Use our cost estimator to compare against your current bill.
How long does setup take?
Under an hour, no engineers required. Connect your docs, set a few rules in plain language, and go live. Most teams resolve real tickets the same afternoon they sign up.
Do I have to migrate off my current helpdesk?
No. Fidiora works alongside your existing stack, no forced migration, no data export. Start with one channel or workflow and expand whenever you're ready.
Can I cap my spend?
Yes. Set a monthly spend cap and the bill can never exceed it. As you approach the cap, Fidiora can notify you or route everything to your team.
Is my data used to train models?
No. Your data is yours. We don't use your conversations or customer data to train third-party AI models, and we never sell it. You can export or delete it at any time.
Get Started
See Fidiora resolve a ticket in 60 seconds.
No credit card, no sales call required. Connect your docs and watch it work.
No credit card · Live in under an hour · Read the setup guide