SaaS & software
Resolve product questions grounded in your docs; capture trial-to-paid intent in the same chat.
Use Cases One platform,
One platform,
three jobs done well.
Built for mid-market SaaS and digital teams who can't afford bloat, or a four-week rollout. Pick the outcome you're after.
01 / Customer Support
Scale support without scaling headcount
Most of your queue is the same handful of questions. Fidiora resolves that repetitive volume automatically and grounds every answer in your docs, so your team is free for the conversations that genuinely need a person.
- Resolve repetitive tickets 24/7
- Free, instant human handoff with full context
- Faster first response without adding agents
Example: the repetitive 60% of your queue, password resets, invoice lookups, "do you support X", gets answered instantly, so your team spends its day on the conversations that actually need a person.
Resolved by AI
How do I reset my password?
Where's my invoice?
Do you support SSO?
Escalated to humans
Refund dispute VIP
02 / Revenue & Growth
Turn support into a growth channel
Your busiest pre-sales conversations already happen in the support widget. Fidiora notices buying intent, qualifies the prospect in the same thread, and routes a warm, fully-contextual lead straight to sales. No form, no friction.
- Spot and qualify buying intent automatically
- Hand sales the full conversation, not a cold form-fill
- Measure pipeline sourced from support
Example: a visitor asks whether you integrate with their CRM. Fidiora answers, learns they're a 40-person team evaluating now, and books them with sales, before they leave the page.
Qualified Lead
CompanyNorthwind · 42 seats
IntentEvaluating Growth
TimelineThis quarter
Routed toSales · high priority
Hot lead Enterprise fit
03 / CX Operations
Run CX ops without dev tickets
Routing, SLAs, customer tiers, escalation paths, the things that usually require a sprint to change, are yours to configure in plain language. Adjust a rule before lunch and it's live by the afternoon.
- Configure routing, SLAs, and tiers yourself
- Plain-language rules, no code, no dev backlog
- Change in minutes, not next quarter
If region is EU then route to EU team
If plan is Enterprise then SLA 1 hour
If sentiment is Angry then escalate to human
Made for mid-market
teams that move fast
If Intercom's stacked fees confuse you and the enterprise AI players feel too heavy to deploy, you're exactly who we built this for.
E-commerce & digital
Handle order, shipping, and returns questions instantly; rescue carts with timely, helpful answers.
Lean CX teams
Punch above your headcount. Automate the repetitive, keep the human touch where it matters.
Get Started
Find your use case? See it live.
Connect your docs and watch Fidiora resolve, capture, and route in minutes.
No credit card · Live in under an hour