Answer shipping, returns, and policy questions from published terms
E-commerce
Fidiora + Magento
Short answer
Fidiora answers the repetitive store questions on a Magento storefront from your own published policies, and routes genuine order problems to your team with the conversation attached. No changes to the storefront beyond adding a script.
Magento stores tend to be larger, more customised, and slower to change, which makes a resolution layer that requires no platform work particularly useful. Shipping, returns, and policy questions are answered from your published content immediately, and the volume that reaches your team drops without touching the storefront codebase or waiting for a release window.
Published September 10, 2026 · Reviewed by the Fidiora team
Magento, now Adobe Commerce, is an e-commerce platform used by larger and more customised retail operations with complex catalogues and workflows.
What you can do with
Fidiora and Magento
Add AI support without a storefront development cycle
Cover peak season without temporary hiring
Route order problems and disputes to agents with context
Handle complex catalogue questions from your product content
02
How to connect
Fidiora connects through standard methods like API, webhooks, or your automation tool.
1
Add the script
Fidiora is added to the storefront as a script, so no Magento module development or release cycle is required.
2
Connect your policies
Point it at your shipping, returns, and product policy content so answers come from your published terms.
3
Set escalation
Define which situations always reach your team, including disputes, damaged goods, and anything outside policy.
FAQ
Questions
Do I need a Magento extension?
No. Fidiora is added as a script, which avoids extension development and the release cycle that usually comes with it.
Can it handle a large catalogue?
It answers from the content you connect, so catalogue coverage depends on what is published and how well it is structured rather than on catalogue size.
What about order-specific lookups?
Policy and process questions are answered from content by default. Order-specific data depends on what you deliberately connect and permit.
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Get Started
See Fidiora resolve a ticket in 60 seconds.
No credit card, no sales call required. Connect your docs and watch it work.
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