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Fidiora + Shopify

Most store questions repeat: where is my order, what is your return policy, do you ship here. Fidiora answers these from your help docs and policy pages, so shoppers get a fast reply instead of waiting. When a question needs a person, it goes to your team with context already attached, and you only pay when Fidiora genuinely resolves an issue.

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Shopify is an e-commerce platform that lets businesses build online stores and manage products, orders, and checkout.

Use Cases

What you can do with
Fidiora and Shopify

Answer shipping, returns, and sizing questions from your store policies

Capture leads from shoppers who are still deciding

Route order-specific issues to a human with the conversation attached

Cut repeat tickets during sales and busy seasons

Surface common pre-purchase questions so your team can improve product pages

How to connect

Fidiora connects through standard methods like API, webhooks, or your automation tool.

Add Fidiora to your store

Drop the Fidiora widget onto your Shopify theme so it appears on your storefront.

Point it at your docs

Connect your help pages and policies so Fidiora answers with accurate, store-specific information.

Connect order context

Use the API or an automation tool like Zapier to pass relevant order details when a human needs to step in.

FAQ

Questions

Can Fidiora see live order data?

Fidiora answers from your help content by default. For order-specific lookups, you can connect data through the API or an automation tool so your team has it on escalation.

How does it work during a big sale?

Fidiora handles the spike in repeat questions automatically, so your team only deals with the cases that truly need them.

What does it cost to run on a store?

You pay per genuine resolution, with no seat fees, so cost tracks the value you get rather than the size of your team.