Payments

Fidiora + Recharge

Short answer

Fidiora answers the repetitive subscription questions Recharge merchants receive, grounded in your own published terms, and routes cancellations and disputes to a person because those are retention moments rather than support tickets.

Subscription commerce generates a predictable question set: how do I skip a delivery, can I change my next order, when am I charged, how do I cancel. Each is documentable and each repeats constantly. Answering them instantly at any hour protects your team's time, and routing cancellations to a person protects the revenue, because a cancellation conversation is a retention conversation.

Published September 10, 2026 · Reviewed by the Fidiora team

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Recharge provides subscription billing for e-commerce stores, handling recurring orders, skips, swaps, and cancellations for subscription products.

Use Cases

What you can do with
Fidiora and Recharge

Answer skip, swap, and delivery date questions from your terms

Explain charge timing before it becomes a dispute

Route cancellation conversations to a person for retention

Handle the volume wave that follows each billing run

Reduce subscription questions that escalate to finance

How to connect

Fidiora connects through standard methods like API, webhooks, or your automation tool.

Publish your subscription terms

Skip windows, charge timing, swap rules, and cancellation terms should be published and unambiguous, since answers are grounded in your content.

Set the cancellation rule

Cancellations should reach a person. Explaining how cancellation works can be automated, and the conversation itself is a retention moment.

Route with context

Escalations arrive with the full conversation so a retention conversation starts from what the customer actually said.

FAQ

Questions

Should cancellation be automated?

The explanation can be. The conversation should not, because it is the single highest-value retention moment in subscription commerce and it deserves a person.

Why do we get so many charge timing questions?

Because subscription charge dates are rarely explained clearly at signup or in the pre-billing notification. Fixing the notification usually removes more volume than any support change.

Can it handle the post-billing wave?

Yes. Billing runs produce a predictable spike of identical questions, which is exactly the profile automated resolution handles best.