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Fidiora + Intercom

Short answer

Fidiora can run alongside Intercom to handle AI resolution on a published per-resolution price with a hard spend cap. Handoffs, abandoned conversations, and timeouts are never billed, which makes the AI portion of your support cost forecastable.

The most common complaint about AI resolution pricing is that it is hard to forecast, because the bill moves with conversation volume and the definition of a billable resolution is set by the vendor. Fidiora publishes both its price and its resolution definition, never charges for handoffs or abandonment, and gives you a monthly ceiling you set yourself. You can keep Intercom for in-product messaging and onboarding while the resolution layer runs on terms you can model in a spreadsheet.

Published September 10, 2026 · Reviewed by the Fidiora team

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Intercom is a customer communications platform combining in-app and web messaging, a help centre, and AI answering, widely used by software companies.

Use Cases

What you can do with
Fidiora and Intercom

Run AI resolution on a published rate with a hard spend cap

Keep Intercom for in-product messaging and onboarding flows

Stop paying for conversations that ended without an answer

Absorb incident and launch spikes without an unbounded bill

Compare resolution quality side by side on your own traffic

How to connect

Fidiora connects through standard methods like API, webhooks, or your automation tool.

Connect your help content

Fidiora grounds answers in your help centre, website, and past tickets rather than in general model knowledge.

Decide the split

Choose which surfaces Fidiora handles and which stay with Intercom, then set the escalation conditions for each.

Set your spend cap

Choose a monthly ceiling. When you approach it, Fidiora alerts you or routes everything to your team, so the bill cannot exceed the number you set.

FAQ

Questions

Can I run both Intercom and Fidiora?

Yes. Many teams keep Intercom for in-product messaging and onboarding and run Fidiora as the resolution layer, which lets you compare quality and cost on your own traffic before deciding anything.

How is the pricing different?

Fidiora publishes a per-resolution price and a resolution definition, never bills for handoffs, abandonment, or timeouts, and offers a hard spend cap. Confirm Intercom's current AI pricing and definition on their site.

Do I lose in-product messaging?

Not if you keep Intercom for it. Fidiora is a resolution layer rather than a messaging and onboarding platform.