E-commerce

Fidiora + Gorgias

Short answer

Fidiora answers the repetitive store questions before they become Gorgias tickets. Shipping, returns, and policy questions are resolved from your own store content, and genuine problems such as damaged or missing items reach your team with the conversation attached.

Gorgias makes agents fast on order-related tickets. Fidiora reduces how many of those tickets exist. Store support is unusually repetitive: where is my order, what is your return policy, do you ship here. Those questions are documented, they repeat constantly, and they spike exactly when your team is busiest. Answering them automatically at any hour means your Gorgias plan handles the tickets that genuinely need a person, which matters because Gorgias plans are built around ticket volume.

Published September 10, 2026 · Reviewed by the Fidiora team

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Gorgias is a support platform built for e-commerce, with deep store integrations so agents can see and act on orders inside a ticket.

Use Cases

What you can do with
Fidiora and Gorgias

Answer shipping, returns, and policy questions before they become tickets

Absorb peak season volume without moving into a higher plan band

Cover nights and weekends when shoppers are actually browsing

Route damaged, missing, and disputed orders to agents with full context

Handle carrier disruption waves with one published answer

How to connect

Fidiora connects through standard methods like API, webhooks, or your automation tool.

Connect your store content

Point Fidiora at your shipping, returns, and product policy pages so answers come from your published terms.

Set escalation rules

Decide which situations always go to a person: damaged items, disputes, refunds outside policy, and anything a customer explicitly asks a human about.

Create tickets in Gorgias

Unresolved conversations become Gorgias tickets with the transcript attached, so agents pick up with the order context already gathered.

FAQ

Questions

Will this reduce my Gorgias plan cost?

Gorgias plans are built around ticket volume, so resolving questions before they become tickets affects the number that drives your plan band. Model it against your own volume.

Can it handle peak season?

That is where it helps most. Automated resolution scales instantly, so a November spike is absorbed the moment it arrives rather than after temporary agents are hired and trained.

What about damaged or missing orders?

Those should reach a person, and Fidiora routes them with the conversation and context attached rather than attempting to resolve them.