Answer common questions on WhatsApp around the clock
Messaging
Fidiora + WhatsApp
Many customers prefer to message rather than email or call. Fidiora can answer their questions on WhatsApp using your help docs, so replies arrive fast and at any hour. When a conversation needs a person, it routes to your team with the history attached, and you pay only for the questions Fidiora genuinely resolves.
Published September 10, 2026 · Reviewed by the Fidiora team
WhatsApp is a widely used messaging app, and its Business platform lets companies talk with customers through chat.
What you can do with
Fidiora and WhatsApp
Capture leads from people who message instead of filling a form
Hand off complex chats to a human with the conversation attached
Keep one thread per customer so context is never lost
Reduce repeat questions that would otherwise tie up agents
02
How to connect
Fidiora connects through standard methods like API, webhooks, or your automation tool.
1
Connect your number
Link your WhatsApp Business account to Fidiora through the API or a supported provider.
2
Point Fidiora at your docs
Connect your help content so answers are accurate and specific to your business.
3
Set escalation rules
Decide when a chat should reach a human and where that handoff goes.
FAQ
Questions
Can Fidiora reply on WhatsApp automatically?
Yes. Fidiora answers customer messages using your help docs, and routes anything it cannot resolve to your team.
How does Fidiora connect to WhatsApp?
Through the WhatsApp Business API or a supported provider. Setup links your number so conversations flow into Fidiora.
What happens when a human is needed?
The conversation routes to your team with the full history attached, so the customer does not have to repeat themselves.
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Get Started
See Fidiora resolve a ticket in 60 seconds.
No credit card, no sales call required. Connect your docs and watch it work.
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