Enterprise single sign-on SSOJet
SSO and enterprise identity infrastructure that lets SaaS companies add SAML and OIDC single sign-on for their own customers without building it in-house.
Published September 10, 2026 · Reviewed by the Fidiora team
This describes SSOJet's real, publicly documented product and a plausible way Fidiora's actual capabilities and pricing could fit a support operation like theirs. It is not a claim that SSOJet has measured or achieved these specific outcomes.
The challenge
SSOJet lets SaaS companies add enterprise SAML and OIDC single sign-on for their own customers without building the identity infrastructure themselves. That means SSOJet's support team is often fielding questions from other companies' technical teams, mid-implementation, about identity provider configuration, a category of support that is both technical and time-pressured, since a broken SSO integration can block an enterprise customer's own rollout.
How Fidiora could fit
Ground answers in configuration documentation
Identity provider setup questions repeat across customers in predictable ways. Answering them from SSOJet's own documentation, grounded rather than scripted, means unfamiliar phrasing from a frustrated implementation engineer still gets a correct answer.
No-code rules for routing by customer tier
An enterprise customer mid-implementation with a contractual deadline is a different priority than a routine question. A no-code rule engine lets the SSOJet team route and prioritise by customer tier themselves, without a developer ticket.
Everyone included, no seat fee
With no per-seat cost, the whole team, including engineers who might otherwise be shielded from support load, can see and help with technical configuration questions when needed.
Illustrative outcome
For an identity infrastructure provider, the plausible win is a first response that no longer depends on which engineer happens to be online when a customer's SSO implementation stalls. Setup connects to existing content and is designed to take under an hour, with no forced migration off any current support tooling.
- Identity provider configuration questions answered from existing documentation, any hour
- No-code rules route enterprise, deadline-bound implementations to the front of the queue
- No seat fee, so the whole technical team can see support conversations
"No seat fees and no add-on stacking meant we could put the whole team on it from day one. Setup that used to take weeks took us under an hour."
Gopal Gelhot, SSOJet
Draft copy awaiting sign-off from Gopal Gelhot before publication as a confirmed quote.
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