Social9

The challenge

Social9 is an AI platform that generates, localises, and schedules brand-voice social content across platforms including Instagram, LinkedIn, and TikTok, for in-house marketing teams and agencies managing multiple client accounts. Support questions here span two different audiences with different needs: an in-house marketer configuring brand voice, and an agency managing several client accounts who needs multi-account questions answered fast.

How Fidiora could fit

Answer brand-voice and platform-specific questions from documentation

Questions about how the AI learns brand voice, or how scheduling works on a specific platform, are documentable and repeat across both audience types, making them strong candidates for grounded, instant answering.

Route by customer type with a no-code rule engine

An agency managing multiple client accounts has different priorities from a single in-house team. Segmenting and routing by account type, configured by the CX team without a developer ticket, matches support to how each customer actually works.

Capture expansion signals from agencies

An agency asking about managing more client accounts is a growth signal. Recognising and routing that in the same conversation turns a support contact into a sales conversation.

Illustrative outcome

For a platform serving both in-house teams and agencies, the natural value is consistent answers regardless of which audience is asking, at any hour content gets scheduled, combined with lead capture on the agency side where expansion questions are common.

• Brand-voice and platform-specific questions answered instantly from documentation
• Routing configured by customer type without a developer ticket
• Agency expansion signals captured and routed to sales

Try it yourself

Fidiora connects to the content you already have and is designed to be answering real questions within an hour, at $0.59 per genuine resolution with no seat fee.