LogicBalls

The challenge

LogicBalls offers over 500 AI writing tools for blog posts, ad copy, and education templates, used by content teams and individual teachers. A product with that much surface area generates a wide spread of "how do I use this specific tool" questions, which is exactly the kind of high-volume, narrow, documented question set that eats a support team's day without needing much judgement.

How Fidiora could fit

Ground answers in per-tool documentation

With 500-plus generators, most support questions are "how does tool X work" rather than anything requiring escalation. Grounding answers in existing per-tool documentation means the same content already written for the product doubles as the support answer.

A no-code rule engine the CX team owns

Routing and prioritisation configured in plain language by the CX team, without filing a developer ticket, matters for a product with a broad and shifting tool catalogue, since routing rules need to keep pace with new tools shipping.

Escalate billing and account issues cleanly

Anything involving a specific account, a billing dispute, or a request outside documented behaviour routes to a person with the full conversation attached.

Illustrative outcome

For a broad tool catalogue like this, the realistic value is coverage depth: a support layer that can answer "how does X work" across 500-plus tools without a human memorising all of them, at $0.59 per genuine resolution with no seat fee, so the team is not paying a licence for every person who might need to see a support conversation.

• Per-tool "how do I use this" questions answered from existing documentation
• CX team configures routing themselves as the tool catalogue grows
• Billing and account-specific issues escalate to a person with full context

Try it yourself

Fidiora connects to the content you already have and is designed to be answering real questions within an hour, at $0.59 per genuine resolution with no seat fee.