Iorad vs Document360
Published September 10, 2026 · Reviewed by the Fidiora team
Iorad captures a workflow once and turns it into an interactive step-by-step tutorial. Document360 is a platform for structured written documentation. They solve different halves of the same problem, and teams with heavy how-to volume frequently want both.
Key takeaways
- Iorad is for showing a process, Document360 is for explaining a system.
- Interactive tutorials suit software walkthroughs, written docs suit concepts and policy.
- Tutorials go stale silently when the interface changes, which is a maintenance risk.
- AI answering works from written content, so tutorials alone leave a grounding gap.
Iorad vs Document360 at a glance
| Criterion | Iorad | Document360 |
|---|---|---|
| Content format | Interactive step-by-step tutorials | Structured written articles |
| Creation method | Capture a workflow once | Write and structure |
| Best for | Interface walkthroughs | Concepts, policy, and reference |
| Maintenance risk | Breaks silently when the interface changes | Goes stale visibly in text |
| AI grounding value | Limited, since content is visual and stepwise | High, text is directly retrievable |
| Commercial model | Tiers based on creators and tutorials | Tiers based on projects, users, and features |
| Typical use | Enablement and onboarding | Help centre and product docs |
| What to verify first | How you will keep tutorials current | Whether structure suits support content |
What each product is
Iorad
Iorad is a tutorial builder that captures a workflow once and turns it into interactive step-by-step guides, used heavily for support and enablement content.
Commercial model: Tiered plans based on creators and tutorial volume.
Best for: Teams whose support volume is dominated by how-do-I walkthroughs of a software interface.
Document360
Document360 is a knowledge base platform for product documentation and self-service help centres, with versioning and analytics.
Commercial model: Tiered plans based on projects, users, and features.
Best for: Teams that need structured, versioned written documentation across product releases.
The differences that actually matter
Show versus explain
A tutorial is unbeatable for click here, then here. Written documentation is better for why this happens and what the policy is. Most support queues contain both kinds of question.
Silent staleness is the tutorial risk
When your interface changes, a captured tutorial keeps playing the old flow confidently. Written documentation at least looks wrong to a reader. Build a review trigger tied to releases.
AI needs text
If an AI agent answers from your content, it works best with retrievable text. A library of interactive tutorials with no written equivalent leaves the AI unable to answer questions your customers can already self-serve.
Vendor pricing and packaging change often. Confirm current details on Iorad and Document360 before deciding.
The two formats complement each other and neither answers a question the customer asks in their own words. Fidiora does that from your written content, links to the right tutorial when one exists, and charges only for genuine resolutions.
Questions
Are interactive tutorials better than written help articles?
What is the main downside of tutorial tools?
Should I have both?
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