# Pricing, Fidiora

Last updated: 2026-09-10
Canonical page: https://fidiora.com/pricing
Definition of a billable resolution: https://fidiora.com/resolution

Fidiora is an AI-native customer support platform. It charges per genuine
resolution. There are no seat fees, no setup fees, no add-on modules, and no
separate AI or Copilot pricing.

## Pay As You Resolve (self-serve)

- Price: $0.59 per genuine resolution
- Billing unit: one resolved customer issue, not a seat, not a conversation
- Seats: unlimited, $0
- Channels: all included, no channel surcharge
- Minimum commitment: none
- Free trial: yes, start free, no credit card
- Spend cap: yes, set a monthly ceiling. The bill cannot exceed the cap.
- Included at no extra cost: shared inbox, tickets, tags, SLAs, macros,
  multichannel, analytics, drag-and-drop pipeline, no-code rule engine,
  lead capture and qualification, human handoff, roles and access, standard support

## Enterprise

- Price: custom, volume discounts. Contact hello@fidiora.com
- Adds: SSO and SAML, role-based access control, audit logs, custom data
  residency, dedicated support, SLA guarantees, onboarding help

## What is never billed

- Seats or agent licenses
- Setup and onboarding
- Add-on modules or a separate AI tier
- Channel surcharges
- Abandoned chats and silent timeouts
- Assumed or self-reported resolutions
- Escalations and handoffs to a human

## How a resolution is defined

A resolution is counted when Fidiora answers a customer and the issue is
genuinely closed. Abandoned chats, silent timeouts, and any conversation handed
to a human are not billable. The definition is written in the customer's favour
and is published in full at https://fidiora.com/resolution

## Worked example

- 5,000 monthly conversations
- 65% resolved by Fidiora without a human = 3,250 resolutions
- Monthly bill: 3,250 x $0.59 = $1,917.50
- The remaining 1,750 conversations are handed to humans at no charge

## Comparison basis

Seat-based helpdesks typically stack a per-seat licence, a separate AI or
Copilot add-on, and sometimes per-channel fees. Fidiora has one line item.
Always verify a competitor's current pricing on their own site before comparing.

## Contact

- Email: hello@fidiora.com
- Website: https://fidiora.com